Seeing ES* SPOOKSHOWPRO.COM (or ES* ECOMSTATIONHQ.COM with Apple Pay) on your card statement? That's your SpookShow Pro order — you're in the right place. Track your order or contact us below.

Welcome to SpookShow Pro Support

Thanks for choosing SpookShow Pro. Track your order, get answers about a charge, or reach our support team — we're here to help.

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SpookShow Pro

Track your order

Enter your order number and the email you used at checkout. Your order number is in your confirmation email.

How can we help?

Quick answers to the most common questions.

A charge on my statement

Charges that read ES* SPOOKSHOWPRO.COM (Apple Pay: ES* ECOMSTATIONHQ.COM; PayPal: AMHPRODUCTS FUE) are your SpookShow Pro order. One order can appear as a few separate charges.

Shipping & tracking

Track your package above. Delivery estimates start once your order ships.

30-day money-back

Eligible purchases can be refunded within 30 days of delivery.

Why do I see more than one charge?

One order can show as separate charges on your statement: the main order, shipping, and any add-ons you chose, like Shipping Protection or extra units offered to you at a special members-only discounted price. Track your order above to see what was included, or email us and we'll go over it with you.

I don't recognize this charge — what should I do?

Please contact us first. Most questions are cleared up in one email, and we can resolve problems quickly — usually faster than a bank dispute. Email support@spookshowpro.com with the date and amount of the charge.

When will my order arrive?

Orders are processed after payment and address verification. Once your order ships you'll get tracking, and you can check it any time above. Delivery estimates start from the ship date and can be affected by carriers, weather and holidays.

How do I return my order or get a refund?

SpookShow Pro comes with a 30-day money-back guarantee from the date of delivery. Email support@spookshowpro.com with your order number, the email used for the purchase and a short note. Please don't mail anything back before we send you return instructions.

How do I cancel my Loyalty Membership Club?

Email support@spookshowpro.com with your order number and ask us to cancel your Loyalty Membership Club — you won't be charged again. A membership renewal can be refunded if you ask within 30 days of the renewal charge.

My package is late, damaged or wrong

We're sorry! Email support@spookshowpro.com with your order number (and a photo if it arrived damaged) and our team will make it right.

Contact support

Real people, every day. We usually reply within one business day.

support@spookshowpro.com

Include your order number for the fastest help.

7 days a week

Emails are answered in the order they arrive.